End User Training
Training can be done in your conference room or one on one. For smaller offices, the most efficient use of training time is done using a "train the trainer" approach.
We have found that the easiest way to do training is to use an enclosed office which can be set up with the various phones which will be live on the new system but prior to the cutover date. Users will be brought into the room by the IPO Techs trained "Trainer" and introduced to the phone model and procedures.
Also at this time the users voicemail box will be setup by the end user and other initial password items will be completed. In this manner, on go live day, users can begin using their phones immediately without having to go through steps during the beginning of the workday.
The amount of training is typically negotiated during the proposal process where a number or days or hours is set aside for these purposes. All scheduling of classes or one on one sessions to be coordinated by the customer working with our Project Manager.
Operator & Administrator Training
Training for the Receptionist or Operator is a key element in an overall training plan for your new phone system. The use of holding, transfers (announced or unannounced), parking, direct transfer to voicemail, paging, integration with executives, and precense awareness are all useful skills or tools to handle your customers calls efficiently and effectively.
Specialized training for IT or Telecom staff is also available and is made a part of the installation if desired. Your staff can shadow our installers and programmers. Active participation in various stages of the setup and customization will be encouraged. There is no additional charge for this training.
Our Admin Training covers adding users, groups, call routing, password changes, and call flow. Also covered is how to use the system status tool, a useful realtime tool to see who is on the phone from a global perspctive and also any alarms that have occurred. This will help greatly in troubleshooting any phon eline issues.
Specialized Training
IP Office Techs also offers training for the following skillsets for new or existing installations and upgrades of IP Office:
- Call Center Agent
- Call Center Supervisor
- Basic Phone System Administration
- Operator or Receptionist
- Road Warrior
- Teleworker
- Power User
- Home Based User
- Tracing, Cross Connects, and Punch Down Basics (for Building Engineer)
Which type of training from the above list will be decided ahead of time along with the number of attendees per class and whether this will be a hands on or feature introduction only class with power point presentation.
Handouts (end user guides) will be provided for up to 10 users. Over 10 users and files will be provided for your printout. Separate handouts will be provided for phone set useage and voicemail functions